Last Updated on: 1st January 2025.
Hexalog Technologies Private Limited, a company incorporated under the laws of India with its registered office at Kh No-145, Village - Bamnoli, Delhi, Dhulsiras, New Delhi, Delhi, India-110077 (“Company”) and its Affiliates, that provides a digital platform for custom clearance, freight services, warehousing, domestic services, EOR & IOR compliance, and allied advisory services. The Company holds the exclusive ownership over “www.hexalog.in”, on the World Wide Web (hereinafter referred to as the “Website”) along with its associated internet resources, domains, IOS application and Android application (collectively referred to as the (“Platform”), which are owned and hosted by the Company.
The Company is committed to safeguarding the privacy of its User and has established this Privacy Policy to inform User about the collection, use, processing, storage, transfer, and sharing of their Personal Data. This Privacy Policy outlines the types of Personal Data that the Hexalog Group may collect, the purposes for which such data is collected, and the procedures followed to manage, handle, and share this data, including with third-party service providers.
User are advised to read this Privacy Policy in conjunction with any specific privacy notices or fair processing notices that may be provided by the Hexalog Group at the time of collecting or processing Personal Data. This ensures User have a comprehensive understanding of how their personal data is collected, stored, and processed.
This Privacy Policy has been published in compliance with the provisions of Digital Personal Data Protection Act 2023, Information Technology Act, 2000 and the rules and regulations made thereunder (including, but not limited to: (i) The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data orInformation) Rules, 2011; and (ii) The Information Technology (Intermediaries Guidelines) Rules, 2011) (hereinafter collectively referred to as the “Information Technology Act”, as may be amended, modified and / or re-enacted from time to time).
1. Definitions and Interpretations
Capitalised terms, not defined elsewhere in this Privacy Policy, shall mean as follows:
(a) “Affiliates” shall mean, with respect to any Person, any other Person that, directly or indirectly, through one or more intermediaries, Controls, or is controlled by, or is under the common control of, such Person;
(b) “Applicable Laws” shall mean all laws, statutes, ordinance, regulations, guidelines, policies and other pronouncements having the effect of law of the Republic of India or any other applicable jurisdiction by state, municipality, court, tribunal, government, ministry, department, commission, arbitrator or board or such other body which has the force of law in India;
(c) “Governmental Authority” shall mean any government, semi-government, administrative, fiscal, taxing or judicial body or any other statutory agency or any government department, commission, authority or tribunal, or the governing body of any monetary, securities or other regulator in India or any applicable jurisdiction;
(d) “Hexalog Group” shall mean the Company, its Affiliates and its Subsidiaries.
(e) “Personal Data”, shall mean any information about an individual from which that person can be identified or such other information that is defined as “Personal Data” under the Applicable Laws except such data which has been filed or received by the Company’s Platform identified as anonymous.
(f) “Privacy Policy” shall mean this policy read with other policies of the Company applicable for its Platform.
(g) “Services” shall mean, the services as more specifically displayed on the Platform from time to time by the Company, including without limitation custom clearance, freight services, warehousing, domestic services, EOR & IOR compliance, and allied advisory services.
(h) “Subsidiaries” shall have the meaning ascribed to the term under Section 2(87) of the Companies Act, 2013.
(i) “User” shall mean a natural person that accesses, uses, or interacts with the Company’s Platform, whether as a visitor, registered user, or customer.
(j) “User Information” or “Information” shall mean the information or data provided by the User to the Hexalog Group, including without limitation, any Personal Data.
2. User Acceptance and Changes to Privacy Policy
2.1. By accessing, browsing, or logging into the Platform, the User consents to the collection, receipt, storage, use, processing, management, handling, transfer, sharing, disclosure, and analysis of their Personal Data in accordance with this Privacy Policy.
2.2. If the User does not agree with the terms of this Privacy Policy, the User is advised to refrain from accessing or using the Platform and/or Services. In such an event, the User may also request the deactivation of their account by contacting the Company. The continued access or use of the Platform and/or Services by the User shall be deemed as the User’s unconditional acceptance and consent to the terms of this Privacy Policy.
2.3. If the User accesses the Platform or uses the Services on behalf of another person or entity, or if the User uploads another person’s information on the Platform, the User represents and warrants that:
(a) The User is duly authorized by such individual or entity to act on their behalf; and
(b) The User has obtained the necessary consents to (i) accept this Privacy Policy on their behalf and (ii) permit the collection, processing, and use of their information as described in this Privacy Policy.
2.4. By providing information (as defined below) to the Company, the User confirms that the information has been lawfully collected or received with the User’s explicit consent, and that such collection, receipt ,and disclosure do not violate any applicable data protection laws of India.
2.5. The User acknowledges and agrees that they shall be solely responsible and liable for any breach of this Privacy Policy, including but not limited to the provision of false, inaccurate, or unauthorized information, or any unauthorized use of the Platform and/orServices. The User further understands and agrees that they may be held liable for any loss or damage caused to the Company, its employees, agents, directors, partners, officers, business partners, customers, or third parties as a result of such breach or unauthorized use. The Company and its affiliates shall bear no liability for any loss, damage (direct or indirect),or consequences arising from the User’s failure to comply with this Privacy Policy.
2.6. The Company reserves the right to deny access to the Platform and/or Services, modify or remove content, or take any other necessary action without prior notice if the User is found to be in breach of thisPrivacy Policy.
2.7. The Company reserves the right to amend, modify, or update this Privacy Policy from time to time, and any such revisions or modifications shall become effective immediately upon posting the updated Privacy Policy on the Platform. The Company will also indicate the date of the most recent update at the top of this page. The User is encouraged to review this Privacy Policy periodically to stay informed of any changes. The User’s continued access or use of the Platform and/or Services following the posting of any modifications shall be deemed as the User’s acceptance of the revised terms of the Privacy Policy and the User’s consent to the collection, use, and processing of their information as per the updated terms.
3. Third Party Links on Our Platform
3.1. The Platform and/or Services may contain links to third-party websites provided for the User’s convenience. The User acknowledges and agrees that the Company does not exercise control over third-party websites that appear as search results or links on the Platform and/or Services. These third-party websites may place their own cookies or files on the User’s device, collect data, or solicit information from the User, over which the Company has no control and assumes no responsibility or liability.
3.2. The Company makes no representations or warranties regarding the privacy practices, policies, or terms of use of such third-party websites, nor does it guarantee the accuracy, integrity, or quality of the information, data, text, software, images, graphics, videos, or other materials available on such websites.
3.3. The User understands and agrees that the inclusion or exclusion of third-party links on the Platform and/or Services does not constitute an endorsement of such websites, their operators, or the content available on them. Upon leaving the Platform and/or Services or being redirected to a third-party website, application, or online service, the User is encouraged to review and adhere to the Privacy Policy and terms applicable to that third party.
4. InformationCollected and Stored About the User
4.1. By accessing or using theCompany’s services, the User acknowledges and agrees that the Company may collect, use, and process certain Personal Data necessary for the provision of its Services, including but not limited to the User’s name, contact details such as phone number, residential address, email address, identification numbers such as PAN, GSTIN or other Tax Identities for the purpose of customs clearance and compliances, all user account information such as username, password, orders placed and product specifications, payment-related data including Credit/ Debit card details, bank account details or other payment instrument details and any other data voluntarily provided by the User to the Platform such as all data related to the shipment.
4.2. The Company further reserves the right to collect anonymous or aggregate data generated through cookies, logs, and other tracking mechanisms to enhance User experience and service functionality. All Personal Data provided by the User shall be retained securely and used strictly in compliance with Applicable Laws and the terms set forth in this Privacy Policy.
4.3. The User also agrees that certain data collected may be archived for legitimate purposes even after the termination or deactivation of the User’s account in accordance with the Applicable Laws. By using the Platform, the User consents to such collection, processing, and retention of such User’s Personal Data for the stated purposes. If the User does not wish for his data to be used in the manner described, the User must cease using the Services immediately.
5. How is theUser Information Collected
We collect User Information from various sources that may include, for example, the following:
5.1. The User. Such information the User provides directly when the User uses or otherwise interacts with the Platform and/or Services.
5.2. User’s Browser or Device. Information collected automatically as a result of the User’s interaction with the Platform and/or use of the Services. The information that the Company automatically collects, include the User’s IP address, geolocation information (which may include specific longitude and latitude), time zone, usage times and volume, and information about the device the User is using (for example, device type, device ID, characteristics and status, browser type, operating system and application version and information about how our Platform is used), language preference, URL click stream, or information that is collected through the Company’s marketing activities. TheCompany also uses cookies including browser cookies. A cookie is a small file placed on the hard drive of your computer. The User may refuse to accept browser cookies by activating the appropriate setting on the browser. However, if the User selects this setting, they may be unable to access certain parts of our Platform. Unless, the User has adjusted his browser setting so that it will refuse cookies, our system will issue cookies when the User directs his browser to the Company’s Platform.
5.3. Third Parties. Such information the Company collects about the User from third parties or from the Company’s service providers and/or partners.
6. Usage of theUser’s Information
User Information is used in the following manner:
6.1. Account management and verification
(a) To verify the User’s identity;
(b) To manage User’s account, including facilitating purchases, tracking orders, and reducing shipment return to origin risks by facilitating with appropriate courier partners;
(c) To communicate with the User about their account, Services and activities on the Platform.
6.2. Provision of Services
(a) To provide the User with access to Services and Platform and communicate about the Services provided such as parcel transportation, warehousing, customs clearance, advisory and tracking;
(b) To assist in stock management by performing live checks to prevent overselling before shipment creation;
(c) To notify the User about changes to the Company’s Platform, or Services, or any additional services that the Company may offer or provide through it.
6.3. Customer Support
(a) To handle, respond and follow up service calls, enquiries, queries, feedback, requests and complaints;
(b) To provide the User with information, products or services that the User requests from the Platform from time to time.
(c) To contact Users regarding the details of any orders or processing of any orders and provide updates .
(d) To provide customer support service or resolve any request, dispute, grievance or complaint raised by the User in relation to his use of the Platform or Services.
6.4. User Experience
(a) To improve the User’s experience of the Platform;
(b) For internal record-keeping and analytical purposes including data analysis, auditing, research and improvement/ updates on the Platform;
(c) To inform the User about promotions, events, updates, offers and news related to the Platform and/orServices;
(d) To fulfil any other purpose which the Company may deem fit from time to time with prior disclosures and communication to the Users.
6.5. Legal
(a) To detect, monitor, investigate, deter, and protect against fraudulent, unauthorized or illegal activity;
(b) To comply with any legal or regulatory requirement, including customs and GST requirements or comply with a request from any governmental or judicial authority.
7. Cross-Border Data Transfers:
7.1. In the course of providing Services, the Company may transfer User Information including Personal Data, to jurisdictions outside of the User’s home country. Please be advised that the data protection laws in such jurisdictions may differ from those in the User’s home country. When the User’s data is transferred across borders, the Company ensures that the User’s Personal Information is protected in accordance with the principles outlined in this Privacy Policy, regardless of the location in which it is processed.
7.2. If the Users are located outside India and provide the Company with the such information, the User acknowledges and consents to the transfer and processing of the User’s Information in India. By sharing theUser Information, the User explicitly agrees to the cross-border transfer of his data as outlined in this Privacy Policy, and the User further understands that such transfer is essential for the fulfilment of Services and compliance with ApplicableLaws and regulatory obligations.
7.3. If the User is a citizen of a European Union (EU) member state or if the Company collects Personal Data from the User within the EU, the Company is committed to upholding the privacy protection standards mandated by the EU General Data Protection Regulation (GDPR), effective from 25th May, 2018. Additionally, if the Company receives data from EU-based organisations, they may require us to adhere to GDPR standards. The Company’s commitments outlined in this Privacy Policy align with the GDPR requirements applicable to a data controller, and we will fully comply with our GDPR obligations where necessary. If the User has any questions regarding his rights or the Company’s responsibilities under the GDPR, please do not hesitate to contact the Company.
7.4. By continuing to the use of Company’s Services, including Services requiring customs clearance or freight coordination, the User acknowledges and consents to these cross border data transfers in order to receive the requested Services.
8. Prohibited Activities
8.1. Users are strictly prohibited from engaging in any form of objectionable or unlawful conduct while using theCompany's Platform or Services. This includes but is not limited to activities such as impersonation of another person, intentionally providing false or misleading information, attempting to gain unauthorized access to the Platform or Services, engaging in fraudulent transactions, or committing any actions that violate Applicable Laws, including but not limited to customs regulations, intellectual property rights, or data protection laws. The Company maintains a zero-tolerance policy towards any such conduct and reserves the right to take immediate action, including but not limited to suspending or terminating the accounts of Users found responsible for such actions.
8.2. Users are encouraged to report any suspicious, unauthorized, or unlawful activities they encounter in relation to the Platform or Services. The Company has implemented a robust grievance mechanism that allows users to report such incidents promptly.
9. Disclosure of User Information
9.1. The Company may from time to time, disclose Information about the User in anonymous form, non-personal information or information that does not identify the User or any individual(“Aggregate Information") with any third party, service providers, Affiliates, for commercial, research, statistical analysis and business intelligence purposes. The User agrees and understands that such anonymous data is owned by the Company and the Company may, in its sole and absolute discretion, sell or otherwise transfer such research, statistical or intelligence data in an anonymous or non-personally identifiable form to third parties and Affiliates which may include the Company’s advertisers, sponsors, investors, strategic partners, in order to help grow the Company’s business.
9.2. By using, accessing or browsing the Company’s Platform and/or Services, the User consents to the disclosure of their User Information by the Company, in accordance with the terms of this Privacy Policy. The Company may disclose Information that it collects, receives or provided by the User as described in this Privacy Policy in the following manner:
i. To the Company’s employees on a need-to-know basis.
ii. To its Subsidiaries and Affiliates on a need-to-know basis.
iii. To the Company’s contractors, service providers and other third parties, in providing Services including:
(a) Payment Processing;
(b) Shipment Tracking, Delivery and Logistics updates;
(c) Warehousing operations;
(d) Other legitimate business needs associates with the Services.
iv. The Company ensures that such third parties and service providers bound by contractual obligations to keep the User Information confidential and use it only for the purposes for which the Company discloses it to them.
v. To a buyer or successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which information held by the Company about the Platform and/or Services, including information of Company’s customers and authorised users are among the assets transferred.
vi. To comply with any court order, law or legal process, including responding to any government or regulatory request or authorized agency.
vii. To enforce or apply other agreements critical to our operations such as logistics, customs compliance, warehousing services and for billing and collection purposes.
viii. If Company believes such disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or any third party.
10. User Rights:
The Company strives to provide the User with choices regarding the Information the User provides to us. The Company has created mechanisms to provide the User with the following control over his Personal Data and Information:
(a) Review of Information: The User may at any time request our grievance officer in order to access, modify or review their Personal Data, and suchPersonal Data, if found to be inaccurate or deficient, shall be corrected or amended, as feasible. However, the Company will not be responsible for the authenticity of such Personal Data provided.
(b) Request Removal: The User may communicate his/ her request to remove or erase their Information. However, the Company may not always be able to comply with such a request of removal and is obligated to retain all or a portion of the User’s Personal Data in compliance with any law which will be notified to the User, if applicable, at the time of the his request.
(c) Withdrawing Consent: The User may at any time withdraw his consent for collection and use of his Personal Data. However, please note that if the User withdraws his consent, the Company may no longer be able to provide the User with the corresponding Services for which the User has withdrawn his consent. It is hereby clarified that the User’s decision to withdraw his consent will not affect the processing of the Information based on the User’s previous consent prior to the withdrawal and a separate request for removal will be required in such cases. If the User wishes to withdraw his consent under this Privacy Policy or remove his Information possessed or stored by us, the User can contact the Company’s grievance officer. The Company reserves the right to limit access to the Platform and/or Services based on such request. The User will be notified by the Company prior to any actions taken in this regard.
(d) Right to opt-out: The Platform provides an option to all the Users to opt-out of receiving any promotional or marketing communications from the Company. If the User does not wish to receive any promotional or marketing communications from the Company, the User can unsubscribe to such marketing communication or write to us. However, theCompany may still send the User service-related communications to ensure continuity of Services.
(e) Transfer of The User’s Information to Third-Party: The Company does not sell, trade, or otherwise transfer the User’s Information unless the Company seeks theUser’s prior consent. However, this does not include Platform hosting partners, service providers and other third parties who assist the Company in operating the Company’s Platform, conducting the Company’s business, or providing us services in relation to Services, whether located within India or abroad, subject to such entities agreeing to keep the User’s Information confidential and ensuring the same level of data protection that is adhered to by the Company under this Privacy Policy and as per applicable law. By using the Company’s Platform and/or Services, the User consents to such transfer of Information to inter alia Platform hosting partners, service providers and other third parties. The User agrees and understands that the Company or Platform does not control third parties’ collection or use of the User’s Information to serve interest-based advertising. The User shall not hold the Company liable for any collection or use of the User’s Information by such third parties to serve internet-based advertisements or for other purposes.
(f) Grievance RedressalMechanism: In the event that the User feels that his rights have been violated or that the User’s Information has been misused, the User may escalate the User’s concerns to the Company’s grievance officer.
11. DataProcessing and Security
11.1. Security of the User Information is of utmost importance to the Company. The Company has adopted security measures to protect against unauthorized access, public disclosure, loss, use, unauthorized alteration or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where the Company stores Personal Data. These measures are in line with the industry standards and Applicable Laws. The Company takes all reasonable and practical steps to protect the User’s Information and actively pass relevant security and privacy protection certifications.
11.2. The safety and security of the User’s Information also depends on the User. In the event the Company is made aware of any unauthorised or illegal use of the Platform and/or the Services or breach of this Privacy Policy, the User shall fully cooperate with the Company to investigate and remedy such use or breach, as applicable. Further, in the event, there is a breach or unauthorized, illegal or accidental use or access to the User’s Information in our possession, The Company shall promptly intimate the User of such breach and take necessary measures to address the issue as required by Applicable Laws.
11.3. Although the Company makes best possible efforts to transmit and store all the Information provided by the User by encrypting data in transit or in a secure operating environment that is not open to public, the User understands and acknowledges that there is no such thing as complete security and the Company does not guarantee that there will be no unintended disclosures of any information and potential security breaches. The User agrees not to hold the Company responsible for any breach of security or for any action of any third parties that receive the User’s Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, act of god including natural disasters, acts of terrorism, pandemics etc., impossibility of use of public or private telecommunications networks or internet service provider failures or delays etc. Any transmission of Information is at theUser’s own risk. The Company is not responsible for circumvention of any privacy settings or security measures contained on our Platform and/or Services.
12. Disclaimer
The Company cannot ensure that all User Information provided and communication with the User will never be disclosed in ways not otherwise described in this Privacy Policy. Although the Company is committed to protecting User’s privacy, the Company does not promise, and the User should not expect, that the User’s Information will always remain private. As a user of the Website and/ or Platform, the User understands and agree that he/she assumes all responsibility and risk for usage of the Website and/ or Platform, the internet in general, and the documents the User accesses, and for user’s conduct on and off the Website. To the fullest extent of Applicable Laws, Hexalog Group or the Company is not liable for any damages or losses arising from the User’s reliance on or use of the Website and/or its Services and any inaccuracies, errors in the information provided by other users or Hexalog Group.
13. Retention of Information
The Company will retain The User’s Information andany data for the period necessary only for the purpose of provision of services or for the purposes required as per the applicable laws.
14. No Warranty for Accuracy and Completeness of Data
14.1. The User undertakes to ensure that any information or data uploaded on the Platform is accurate, complete, and not false or misleading in any respect. The User shall be solely responsible for the accuracy, authenticity, and completeness of such information or data.
14.2. The Company makes no representations or warranties, whether express or implied, and specifically disclaims all warranties of any kind concerning thePlatform, including but not limited to, warranties relating to title, non-infringement, availability, security, accuracy, completeness, timeliness, reliability, or quality of information (including User Information), as well as the merchantability, fitness for a particular purpose, freedom from viruses or malware, and any warranties relating to the functionality or uninterrupted access to the Platform.
14.3. To the fullest extent permitted by applicable law, the Company disclaims all liability arising from the User’s reliance or use of the Platform, the Services, any representations or warranties made by other Users, the accuracy, completeness, or authenticity of information provided by other Users, or any opinions, suggestions, or recommendations made by the Company or other Users.
15. Limitation of Liability
15.1. Notwithstanding anything to the contrary in this Agreement, in no event shall the Company, its directors, officers, employees, partners, shareholders, agents, affiliates, or representatives (collectively referred to as “Indemnified Parties”) be liable for any claims, liabilities, losses, costs, expenses (including legal fees), settlements, penalties, fines, or damages of any kind, whether direct, indirect, special, incidental, punitive, or consequential in nature. This includes, but is not limited to, any damages or losses arising from:
(i) inability to access or use thePlatform;
(ii) loss, corruption, or destruction of User data;
(iii) unauthorized access to, theft of, or alteration of User information;
(iv) any business interruptions, loss of revenue, profits, goodwill, or anticipated savings;
(v) delays in performance or failure of the Company to provide Services due to circumstances beyond its reasonable control;
(vi) any virus, malware, technical malfunction, delay, or communication failure affecting the User’s access to or use of the Platform.
15.2. This limitation of liability shall apply regardless of the form of action, whether based on contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company had been advised of the possibility of such losses or damages.
16. Indemnification
16.1. The User agrees to defend, indemnify, and hold harmless the Company and its Indemnified Parties against any claims, demands, suits, damages, liabilities, fines, penalties, costs, or expenses (including attorney’s fees) arising out of or in connection with:
(vii) breach of this Privacy Policy or Agreement by the User;
(viii) failure by the User to comply with applicable laws, rules, or regulations;
(ix) fraud, negligence, willful misconduct, or unauthorized acts of the User;
(x) misrepresentation, inaccuracy, or omission of User-provided information;
(xi) unauthorized access or misuse of the User’s account on the Platform;
(xii) breach of security procedures or confidentiality obligations by the User or its personnel;
(xiii) unauthorized disclosure of confidential information uploaded on the Platform; and
(xiv) any claims by third parties alleging infringement of intellectual property rights arising out of the User’s use of the Platform or Services.
16.2. In the event of a claim under this Clause, the Company shall notify the User of such claim in a timely manner. The User shall provide all reasonable assistance (at their own cost) required by the Company to defend, settle, or resolve the claim.
16.3. The Company shall not be liable for any loss or damage (direct, indirect, or consequential) suffered by theUser or any third party arising from the User’s use or inability to use thePlatform, whether arising from breach of contract, tort (including negligence),or otherwise. The Company assumes no liability for any technical or technological failures, disruptions in Service, delays in performance, orany third-party actions or omissions.
16.4. The indemnification rights of the Company and Indemnified Parties under this Clause are in addition to any other rights or remedies available to them under law, equity, or contract. These rights are independent of, and not affected by, other remedies such as specific performance, injunctions, or other equitable relief.
16.5. The indemnification obligations under this Clause shall survive termination of the User’s right to access or use the Platform and/or the deactivation of the User’s account on the Platform.
17. Governing Law and Dispute Resolution
17.1. This Privacy Policy and the rights, obligations, and duties of the parties hereunder shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
17.2. Any dispute, controversy, or claim arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
(i) The arbitration shall be conducted by a sole arbitrator, appointed by mutual consent of the parties.
(ii) If the parties fail to mutually appoint an arbitrator, the appointment shall be made in accordance with the rules of the Delhi International Arbitration Centre (DIAC).
(iii) The seat and venue of arbitration shall be New Delhi, India, and the language of arbitration shall be English.
(iv) The arbitration award shall be final, binding, and enforceable in accordance with the Arbitration and Conciliation Act, 1996.
17.3. The parties waive any objections concerning the venue, jurisdiction, or competence of the arbitrator or arbitration tribunal.
17.4. Subject to the arbitration clause, the parties submit to the exclusive jurisdiction of the courts in New Delhi, India, in relation to any action or proceeding brought to enforce or challenge the arbitration award or in relation to any injunctive or interim relief.
17.5. Not withstanding the arbitration clause, the Company may seek interim or injunctive relief from the courts in New Delhi, India, where such relief is required to protect its rights, interests, or property.
18. Grievance Redressal
In case, you have any questions, grievance or complaints about this Privacy Policy, or the Platform, you may contact our grievance officer/ Privacy team on the below mentioned details:
Ansh Srivastava (Legal & Compliance)
Hexalog Technologies PrivateLimited
Kh No-145, Village - Bamnoli,
Delhi, Dhulsiras, New Delhi,Delhi, India-110077